Stock & Merchandising Expert (Customer-Facing)

Michaels; Vernon Hills (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision benefits

Job summary

Michaels is seeking a Store Associate at our Vernon Hills, IL location to assist customers, manage checkout, and participate in store operations to maintain a well-stocked, attractive shopping environment.

Responsibilities include helping customers locate products, enrolling guests in rewards programs, supporting BOPIS/SFS, stocking, and maintaining merchandising standards. Prior retail experience is preferred and flexibility for various shifts is required.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Job description

Michaels is seeking a Store Associate at our Vernon Hills, IL location to assist customers, manage checkout, and participate in store operations to maintain a well-stocked, attractive shopping environment.

Responsibilities include helping customers locate products, enrolling guests in rewards programs, supporting BOPIS/SFS, stocking, and maintaining merchandising standards. Prior retail experience is preferred and flexibility for various shifts is required.