Customer Experience & Merchandising Associate

Michaels; Kildeer (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

Michaels is seeking a team member at the CHI-KILDEER, IL store to deliver friendly, efficient customer service and support store operations. You will assist customers, handle checkout, enroll shoppers in rewards, and participate in omni-channel processes like Buy Online Pickup in Store and Ship From Store.

The role includes truck unloading, stocking, planograms, and maintaining a well-merchandised store. This position requires reliability, adherence to SOPs, and willingness to work a variety of

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; cash handling to standards.
• Engage customers on rewards programs and enrollments.
• Educate customers on VOC survey.
• Assist with BOPIS and Ship From Store processes.
• Participate in truck unload, stocking and planogram maintenance.
• Maintain store recovery, stock, and in-stock presentation.
• Follow SOPs and company policies; promote a positive workplace.

Skills

Retail experience

Customer service

Job description

Michaels is seeking a team member at the CHI-KILDEER, IL store to deliver friendly, efficient customer service and support store operations. You will assist customers, handle checkout, enroll shoppers in rewards, and participate in omni-channel processes like Buy Online Pickup in Store and Ship From Store.

The role includes truck unloading, stocking, planograms, and maintaining a well-merchandised store. This position requires reliability, adherence to SOPs, and willingness to work a variety of