Staff User Researcher, Platform Design (Remote-First)

Coinbase, Inc.; Augusta (ME); Hybrid; USD 217,000 - 228,000; Full time

Job summary

Coinbase is seeking a Staff Design Researcher to define the research vision across Platform systems, tools, and infrastructure. You’ll translate ambiguous problems into clear product opportunities and high-quality deliverables.

You’ll conduct generative, evaluative, and mixed-methods research with engineers, PMs, and customers, shape strategy, and partner with senior leaders to influence roadmaps while contributing to design systems and scalable research practices.

Qualifications

• 10+ years of professional experience in user research and product design for complex/platform-scale products.
• Ability to influence senior stakeholders through research-driven insights and compelling presentations.
• Expert-level proficiency in design/prototyping tools (Figma or equivalent).
• Strong command of qualitative research methods and ability to adapt methods for ambiguous problems.
• Track record building research practices, operating models, or measurement programs that scale impact.
• Uses generative AI responsibly with human oversight to improve workflow.

Responsibilities

• Define and own the research practice for Platform, setting vision, strategy, prioritization, and engagement models.
• Own and run Platform's internal CSAT program, designing surveys, cadence, analysis, and reporting to leadership.
• Conduct generative, evaluative, and mixed-methods research with engineers, product managers, and customers.
• Drive high-quality design deliverables including prototypes, interaction flows, and visual storytelling.
• Partner with senior leaders as cross-functional lead to influence roadmaps and investments.
• Contribute to design systems and scale research impact across the organization.
• Coach designers and product partners on research rigor and design craft.

Skills

10+ years research

Strategic influence

Figma

Qualitative research

Research programs

AI in design

Tools

Prototyping tools

Job description

Coinbase is seeking a Staff Design Researcher to define the research vision across Platform systems, tools, and infrastructure. You’ll translate ambiguous problems into clear product opportunities and high-quality deliverables.

You’ll conduct generative, evaluative, and mixed-methods research with engineers, PMs, and customers, shape strategy, and partner with senior leaders to influence roadmaps while contributing to design systems and scalable research practices.