Staff User Researcher — Platform Design & Research (Remote-First)

Coinbase, Inc.; Salt Lake City (UT); Hybrid; USD 217,000 - 228,000; Full time

Job summary

Coinbase, Inc. is seeking a Staff Design Researcher for the Platform Design and Research team.

You’ll set the research vision across Identity, Payments, Developer Experience, Financial Infrastructure, and compliance, translating ambiguous problems into clear product opportunities and shipped solutions. You’ll own the Platform research practice, run internal CSAT programs, conduct generative, evaluative, and mixed-methods studies with engineers, product managers, and customers, and influence

Qualifications

• 10+ years of professional experience in user research and product design.
• Strategic level with influence over senior stakeholders through research-backed insights.
• Expert in design and prototyping tools (Figma or equivalent).
• Strong qualitative methods and ability to adapt approaches for ambiguous problems.
• Experience building scalable research practices and design systems.
• Responsible use of generative AI to improve workflows with human oversight.

Responsibilities

• Define and own the research practice for Platform, setting vision and engagement models.
• Own and run Platform's internal CSAT program, analyzing results for leadership.
• Lead generative, evaluative, and mixed-methods research with cross-functional teams.
• Drive high-quality design deliverables, prototypes, and visual storytelling.
• Partner with leaders to influence roadmaps using evidence-based research.
• Advance design system contributions and scalable research frameworks.
• Coach designers and partners on research rigor and design craft.

Skills

User research & design leadership

Strategic influence

Figma proficiency

Qualitative methods mastery

Scalable research programs

AI-powered design workflows

Tools

Figma

Job description

Coinbase, Inc. is seeking a Staff Design Researcher for the Platform Design and Research team.

You’ll set the research vision across Identity, Payments, Developer Experience, Financial Infrastructure, and compliance, translating ambiguous problems into clear product opportunities and shipped solutions. You’ll own the Platform research practice, run internal CSAT programs, conduct generative, evaluative, and mixed-methods studies with engineers, product managers, and customers, and influence