Staff Platform Design Researcher (Remote-First)

Coinbase, Inc.; Pierre (SD); Remote; USD 217,000 - 228,000; Full time

Job summary

Coinbase is seeking a Staff Design Researcher on the Platform Design and Research team to set research vision across Identity, Payments, Developer Experience, and more. You will translate ambiguous problems into clear product opportunities, high-quality deliverables, and shipped solutions.

You’ll partner with senior leaders to influence roadmaps, drive a scalable research program, and mentor designers and partners while advancing a strong design system and evidence-based design practices across

Qualifications

• 10+ years in user research and product design for complex platforms.
• Strategic level influence with senior stakeholders.
• Proficient in design/prototyping tools (Figma).
• Strong qualitative research judgment and method fitting questions.
• Experience building scalable research programs and design systems.
• Responsible use of generative AI with human oversight.

Responsibilities

• Define and own the research practice for Platform, setting the vision, strategy, prioritization, and engagement models that connect customer insight to product and design decisions across the organization.
• Own and run Platform's recurring internal CSAT program, designing surveys, setting cadence, analyzing results, and reporting to leadership to track how internal teams experience Platform tools and surface actionable opportunities.
• Conduct and lead generative, evaluative, and mixed-methods research with engineers, technical leads, product managers, and end customers, upleveling existing methods and identifying new approaches to address ambiguous research problems across Identity, Payments, Developer Experience, internal tooling, and compliance.
• Drive process and execution that result in high-quality design deliverables, including polished prototypes, interaction flows, and visual storytelling that set the standard and bar for your product area.
• Partner with senior product, design, and engineering leaders as a cross-functional lead in all stages of strategy planning, influencing roadmaps and investment decisions through evidence-based research and well-crafted design presentations.
• Drive improvements in design consistency and integrity across your product area, contributing to existing design systems and creating new solutions when needed, while building research repositories and frameworks that scale research impact across the broader Design and Research organization.
• Coach and mentor designers and product partners on both research rigor and design craft, raising the quality bar and expanding capacity beyond the core team.

Skills

User research leadership

Strategic influence

Design prototyping (Figma)

Qualitative research methods

Research programs scaling

AI-assisted design

Tools

Figma

Job description

Coinbase is seeking a Staff Design Researcher on the Platform Design and Research team to set research vision across Identity, Payments, Developer Experience, and more. You will translate ambiguous problems into clear product opportunities, high-quality deliverables, and shipped solutions.

You’ll partner with senior leaders to influence roadmaps, drive a scalable research program, and mentor designers and partners while advancing a strong design system and evidence-based design practices across