Remote-First Staff Design Researcher, Platform

Careers; Frankfort (KY); Remote; USD 217,000 - 228,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Medical/Dental/Vision

Job summary

Coinbase is seeking a Staff Design Researcher on the Platform Design and Research team to define research vision and approach across systems, tools, and infrastructure powering Coinbase. You will translate ambiguous problems into clear product opportunities and high-quality deliverables.

You will conduct generative, evaluative, and mixed-methods research with engineers, product managers, and customers, shaping strategy, and driving design outcomes.

Qualifications

• 10 years of professional experience in user research and product design, including setting research vision and leading research for complex, technical, or platform-scale products and systems.

Responsibilities

• Define and own the research practice for Platform, setting the vision, strategy, prioritization, and engagement models that connect customer insight to product and design decisions across the organization.
• Own and run Platform's recurring internal CSAT program, designing surveys, setting cadence, analyzing results, and reporting to leadership to track how internal teams experience Platform tools and surface actionable opportunities.
• Conduct and lead generative, evaluative, and mixed-methods research with engineers, technical leads, product managers, and end customers, upleveling existing methods and identifying new approaches to address ambiguous research problems across Identity, Payments, Developer Experience, internal tooling, and compliance.
• Drive process and execution that result in high-quality design deliverables, including polished prototypes, interaction flows, and visual storytelling that set the standard and bar for your product area.
• Partner with senior product, design, and engineering leaders as a cross-functional lead in all stages of strategy planning, influencing roadmaps and investment decisions through evidence-based research and well-crafted design presentations.
• Drive improvements in design consistency and integrity across your product area, contributing to existing design systems and creating new solutions when needed, while building research repositories and frameworks that scale research impact across the broader Design and Research organization.
• Coach and mentor designers and product partners on both research rigor and design craft, raising the quality bar and expanding capacity beyond the core team.

Skills

Research vision

Strategic leadership

Design tools (Figma)

Qualitative methods

CSAT/Voice-of-Customer programs

Generative AI in practice

Tools

Figma

Job description

Coinbase is seeking a Staff Design Researcher on the Platform Design and Research team to define research vision and approach across systems, tools, and infrastructure powering Coinbase. You will translate ambiguous problems into clear product opportunities and high-quality deliverables.

You will conduct generative, evaluative, and mixed-methods research with engineers, product managers, and customers, shaping strategy, and driving design outcomes.