Sr Customer Service Rep

externallincarecareers; Clearwater (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

externallincarecareers in Florida is seeking an experienced Customer Service Supervisor to oversee order entry activities and supervise CS personnel in accordance with management procedures.

You will assist training, monitor order flow, correct orders, and ensure proper telephone techniques; you will read orders, understand pharmacy terminology, and communicate effectively with staff and patients.

This role requires a GED or high school diploma and data-entry experience.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Computer entry experience required.

Responsibilities

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
• Actively participates in the training of all Customer Service personnel including new hires
• Monitors the flow of orders to and from the Customer Service Department
• Deletes, correct, or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees in accordance to approved procedures

Skills

Data entry

Education

High school diploma or GED

Job description

This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
• Actively participates in the training of all Customer Service personnel including new hires
• Monitors the flow of orders to and from the Customer Service Department
• Deletes, correct, or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees in accordance to approved procedures

Education and Experience

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary