Customer Service Rep

externallincarecareers; Montgomery (AL); On-site; USD 28,000 - 34,000; Full time

Job summary

externallincarecareers seeks a patient-facing role in Montgomery, AL. The position focuses on communicating with customers to answer questions, resolve problems, and educate on products/services while ensuring compliance with physician directions.

Responsibilities include documenting calls, entering orders, updating demographics, reading patient orders, and training staff. Requires HS diploma or GED and basic computer entry skills; familiarity with clinical terminology is a plus.

Qualifications

• HS diploma or GED or 1–3 months related experience and/or training
• Computer entry required
• Licensing requirements may apply by location

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer needs for products/services
• Assesses customer compliance with physician orders
• Answers questions and provides education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records
• Reads and analyzes patient orders
• Understands pharmacy terminology
• Communicates effectively with coworkers and patients
• Assists with employee training
• Calculates figures and amounts in reference to frequency and doses dispensed
• Follows oral and written instructions

Skills

Customer communication

Data entry

Team training

Education

High School Diploma or GED

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.