Customer Service Rep

externallincarecareers; Inverness (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Externallincarecareers in Florida is seeking a detail-oriented individual to communicate with customers, answer questions, and support compliance with physician orders. The role includes documenting calls, entering orders, and updating demographic information in computerized records.

Responsibilities also include reading patient orders, understanding pharmacy terminology, collaborating with coworkers and patients, and assisting with training.

Qualifications

• High school diploma or GED, or 1–3 months related experience.
• Basic computer entry skills required.
• Licensing requirements must be met for the location.

Responsibilities

• Communicates with customers via inbound/outbound calls and automated dialer.
• Assesses needs for additional products/services and educates customers.
• Documents calls and enters orders in computerized systems.
• Verifies and updates demographic information in records.
• Reads orders and understands pharmacy terminology.
• Supports training of employees.

Skills

Customer communication

Documentation

Team培训 support

Prescription terminology understanding

Education

High School Diploma or GED

Tools

Computer data entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.