Customer Service Rep

Lincare Holdings; Vermont Terrace (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

Lincare Holdings is seeking a Customer Service Representative to handle inbound and outbound calls, verify prescriptions, and educate customers on products and services. You will document calls and enter orders in the computerized system, supporting patient care with accuracy and empathy.

The role emphasizes clear communication with coworkers and patients, data entry, and adherence to licensing requirements.

Qualifications

• High School Diploma, GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet any licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Skills

Customer service

Communication

Data entry

Pharmacy terminology

Education

High School Diploma or GED

Computer entry required

Licensing requirements for location

Job description

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.