Customer Service Rep

Talentify; Weirton (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

Talentify is seeking a customer-focused associate to answer questions, resolve issues, and support physician-directed compliance. You will handle inbound/outbound calls, document interactions, and enter orders in the system to maintain accurate patient records.

The role requires reading orders, understanding pharmacy terminology, communicating effectively with patients and staff, and assisting with training while ensuring correct demographic data and dose calculations.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with training of employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions with good judgment.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication

Training

Dose calculation

Instruction adherence

Education

HS diploma/GED

Computer data entry

Licensing requirements per location

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.