Lead, Customer Service CSC

Lincare Holdings; Festus (MO); On-site; USD 42,000 - 55,000; Full time

Job summary

Lincare Holdings, located in Festus, MO, seeks an individual to support supervision of Customer Service functions. You will participate in staff training, monitor order flow, and ensure accuracy in order entry and communications with patients and coworkers.

The role emphasizes adherence to procedures and effective training delivery, with responsibilities including monitoring telephone techniques and enforcing approved procedures as needed.

Qualifications

• High school diploma or GED required, related experience or training, or equivalent combination of education and experience.
• Computer entry experience necessary.

Responsibilities

• Assist the Customer Service Supervisor in supervising all Customer Service personnel.
• Participate in training of Customer Service personnel, including new hires.
• Monitor flow of orders to and from the Customer Service Department.
• Delete, correct, or re-enter patient orders as needed.
• Monitor calls to ensure proper telephone techniques by staff.

Skills

Supervisory experience

Customer service

Communication

Education

High School Diploma or GED

Tools

Computer data entry

Job description

This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable
• Actively participates in the training of all Customer Service personnel including new hires *if applicable
• Monitors the flow of orders to and from the Customer Service Department
• Deletes corrects or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology if applicable
• Effectively communicate with co-workers and patients alike
• Help with the training of employees if applicable
• Calculate figures and amounts in reference to frequency and doses dispensed if applicable
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees according to approved procedures if applicable

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.