Customer Service Rep

externallincarecareers; Omaha (NE); On-site; USD 19,000 - 25,000; Full time

Job summary

Unknown company in Omaha, NE is seeking a customer communications specialist to manage calls and educate customers about products and services. The role includes documenting interactions and updating records.

The position requires a high school diploma or GED and basic computer data entry, with licensing requirements potentially varying by location. Training and teamwork are expected as part of the role.

Qualifications

• High school diploma or GED, or 1–3 months related experience or training.
• Computer data entry is required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates with coworkers and patients.
• Helps with training of employees.
• Calculates figures for frequency and doses dispensed.

Skills

Customer communication

Data entry

Pharmacy terminology

Team communication

Training support

Education

High School Diploma or GED

1-3 months related experience

Computer entry required

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.