Customer Service Rep

externallincarecareers; Taos (NM); On-site; USD 28,000 - 42,000; Full time

Job summary

Externallincarecareers in Taos, NM seeks a customer service associate to answer questions, resolve problems, assess product/service needs, and support physician-directed compliance.

Duties include handling inbound/outbound calls, entering orders, updating demographic data, and documenting calls in a computerized system.

Requirements: High School Diploma or GED (or 1–3 months related training), basic computer entry, and the ability to lift up to 50 pounds.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Phone-based support

Data entry

Education

High School Diploma / GED

1–3 months related experience/training

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.