Customer Service Rep

externallincarecareers; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers seeks a customer communications specialist to handle inbound/outbound calls, educating customers on products and services, and documenting orders and demographics in the system.

The role includes reading order documents, understanding prescription terminology, and training colleagues. Candidates should be able to calculate frequencies/doses and follow provided instructions.

Qualifications

• High School Diploma or GED or 0-3 months related experience
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs for additional products/services
• Educate customers about products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records
• Read and analyze patient orders
• Understand pharmacy prescription terminology
• Communicate effectively with coworkers and patients
• Help with the training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Follow oral and written instructions

Skills

Customer communication

Education/training coworkers

Computer literacy

Education

High School Diploma / GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.