Customer Service Rep

Talentify; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Talentify in the United States is seeking a customer service representative to assist patients by answering questions, resolving issues, and determining ongoing needs for products and services. The role involves inbound/outbound calls, documenting interactions, entering orders, and updating patient demographics while ensuring compliance with physician directions.

The position emphasizes accurate data entry, clear communication with coworkers and patients, and ability to follow instructions to

Qualifications

• High School Diploma or GED; 1–3 months related experience considered
• Proficient in computer data entry
• Licensing requirements may apply by location
• Familiarity with pharmacy terminology is helpful

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs for additional products/services
• Assess compliance with physician orders
• Answer questions and educate customers about products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records

Skills

Read and analyze documents

Pharmacy terminology

Effective communication

Train employees

Calculate dosage figures

Follow oral and written instructions

Education

HS Diploma or GED

Computer data entry

Licensing requirements per location

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.