Customer Service Rep

Lincare Holdings; Bloomington (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Lincare Holdings is seeking a dedicated employee in Bloomington, Indiana, to communicate with customers and manage orders effectively. Candidates should possess a High School Diploma or GED, with skills in computer entry and compliance oversight.

The role entails making inbound and outbound calls, assessing customer needs, and documenting all interactions in a computerized system. Candidates must also be able to lift up to 50 pounds occasionally as a physical demand for this position.

Qualifications

• Must have a High School Diploma, GED, or relevant experience.
• Must be proficient in computer entry.
• Must meet any licensing requirements for Indiana.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Documents calls in computerized record keeping system.

Education

High School Diploma or GED

Job description

Job Functions

• Communicates with customers via inbound and outbound manual calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as Insurance, address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.