Senior Logistics Client Success Lead

Insight Global; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading staffing agency is looking for a Sr. Client Service Specialist to operate at a warehouse location in McCook, IL. This role will act as the key liaison between the client and the operations team, ensuring prompt resolution of issues and maintaining shipment accuracy. Ideal candidates will have at least 1 year of experience supporting large clients and a background in logistics. Proficiency in Microsoft Excel and strong customer service skills are essential for success in this position.

Qualifications

• 1+ years of experience in a client-facing role supporting fortune 100 clients.
• Understanding warehouse logistics and operations.
• Investigating and resolving client complaints effectively.

Responsibilities

• Act as the primary point of contact with the client.
• Track and coordinate shipment issues for prompt resolution.
• Provide data integrity and reporting updates to leadership.

Skills

Client-facing experience

Logistics knowledge

Problem-solving skills

Customer service skills

Excel proficiency

Tools

Microsoft Office

Job description

A leading staffing agency is looking for a Sr. Client Service Specialist to operate at a warehouse location in McCook, IL. This role will act as the key liaison between the client and the operations team, ensuring prompt resolution of issues and maintaining shipment accuracy. Ideal candidates will have at least 1 year of experience supporting large clients and a background in logistics. Proficiency in Microsoft Excel and strong customer service skills are essential for success in this position.