Sr. Client Service Specialist

Insight Global; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading staffing agency is seeking a Sr. Client Service Specialist to enhance operations at a newly opened large warehouse in Phoenix, Arizona. The role involves acting as the main point of contact between clients and internal teams, ensuring service excellence, and driving process improvements. Candidates should have experience in client support, particularly with Fortune 100 clients, and be adept at resolving issues effectively.

Qualifications

• 2+ years of experience supporting Fortune 100 clients in a leadership role.
• Experience in investigating and resolving client complaints.
• Ability to prepare reports and updates for leadership.

Responsibilities

• Support client operations at a high-capacity 3PL facility.
• Act as a key liaison between clients and internal teams.
• Monitor and document recurring issues to improve client satisfaction.

Job description

Base Pay Range

$45,000.00/yr - $55,000.00/yr

Responsibilities

• 2+ years of previous experience supporting large Fortune 100 clients in a leadership role
• Experience investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
• Prepare reports and updates for internal leadership and clients as needed
• Support other operational and administrative tasks as assigned
• Monitor and document recurring issues to drive process improvements and enhance client satisfaction

Job Description

Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility.

Seniority Level

Mid‑Senior level

Employment Type

Full-time

Job Function

• Customer Service
• Consumer Services