Client Success & Solutions Specialist

Crane Worldwide Logistics LLC; McCook (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision benefits

Tuition Reimbursement

Employee Recognition & Rewards Program

Volunteer Time off

Employee Discounts

Wellness incentives

Sales commission potential

Job summary

Crane Worldwide Logistics LLC in McCook, IL is seeking a Client Services professional to respond to orders, inquiries, and invoice questions, and to resolve issues related to orders, delivery dates, or service.

The role emphasizes problem solving, documentation, and multi-tasking in a fast-paced logistics environment. High school diploma or GED and 0-2 years of experience are acceptable, with potential for growth and benefits.

Qualifications

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in McCook, IL is seeking a Client Services professional to respond to orders, inquiries, and invoice questions, and to resolve issues related to orders, delivery dates, or service.

The role emphasizes problem solving, documentation, and multi-tasking in a fast-paced logistics environment. High school diploma or GED and 0-2 years of experience are acceptable, with potential for growth and benefits.