Client Experience & Solutions Lead

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives up to $100/year

Job summary

Crane Worldwide Logistics LLC in Ohio is seeking a seasoned Client Service Specialist to respond to orders, inquiries, and complaints, and to coordinate timely resolutions. The role includes leading and coaching a team of client service specialists, maintaining quality standards, and handling multiple tasks in a fast-paced environment; a high school diploma or GED and 3–5 years of experience are required.

Strong communication, documentation skills and problem-solving abilities are essential for

Qualifications

• Experience in client service and handling inquiries and complaints.
• Ability to coach and develop a team of client service specialists.
• Strong documentation and organizational skills.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas and resolves issues with orders, delivery dates or service.
• Resolves the client's complaint and ensures follow-up to confirm resolution.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Ohio is seeking a seasoned Client Service Specialist to respond to orders, inquiries, and complaints, and to coordinate timely resolutions. The role includes leading and coaching a team of client service specialists, maintaining quality standards, and handling multiple tasks in a fast-paced environment; a high school diploma or GED and 3–5 years of experience are required.

Strong communication, documentation skills and problem-solving abilities are essential for