Sr. Claim Specialist (Excess Casualty)

RSUI Group, Inc.; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

RSUI Group, Inc. in Atlanta, GA is seeking a Sr. Claim Specialist to handle a high-volume Excess/Umbrella/Complex/Major Case caseload with limited supervision.

This role requires strong technical and analytical skills, licenses, and a collaborative, client-focused mindset. The position follows a hybrid schedule with three days in the office weekly, offering growth opportunities and a comprehensive benefits package.

Qualifications

• College degree or equivalent industry experience preferred but not required.
• Requires a minimum of 7+ years of claim handling practices experience.
• Requires strong technical and analytical skills coupled with above average communication abilities.
• Adjuster’s licenses required; must be able to obtain and maintain the required Adjuster’s licenses.
• Superior customer service orientation and strong work ethic are critical.
• Possesses an in-depth knowledge in area of specialization including policy interpretation, coverage issue identification, statutes and state regulations, litigation management, investigation, adjustments, file documentation, settlement steps and strategies.
• Working knowledge of Microsoft Office Products (Outlook, Word and Excel).

Responsibilities

• Assertive daily handling of a high volume of claims including the management of litigation and the recognition of diverse coverage issues.
• Work with Unit Leader to plan and execute investigation, settlement negotiations, or sustain an appropriate denial under guidelines.
• Provide reporting on files to the Unit Leader and/or Supervisor with recommendations on reserving and actions.
• Collaborate and share ideas in a dynamic, specialized working environment.
• Act independently in evaluating claim exposures within assigned dollar authority.
• Maintain excellent customer service orientation with internal and external clients.
• Attend business functions, team meetings, mediations, trials and company events as required.
• Perform other related tasks as assigned.

Skills

Technical skills

Analytical skills

Communication skills

Customer service

Team collaboration

Education

College degree or equivalent industry experience

Tools

Microsoft Office

Job description

RSUI has an exciting opportunity for a knowledgeable and collaborative Sr. Claim Specialist to join our Excess Casualty Claims unit in Atlanta, Georgia! The Sr. Claim Specialist handles, with a high level of specialized technical expertise and limited supervision, various Excess/Umbrella/Complex/Major Case claims. Caseload includes construction, premises, commercial auto, product, environmental, and construction defects and other complex claims involving multiple timeframes and policy periods. Caseload may include complex coverage issues.

Strong working relationships are a key component of RSUI’s team-oriented, high-performance culture. Our specialized area of industry focus requires real-time, in-person collaboration that fosters meaningful dialogue and strengthens professional connections. Team meetings, employee events, and other work obligations also often require an in-person presence. This position will work RSUI’s hybrid schedule, which requires three days weekly in the office.

RSUI, a Berkshire Hathaway company, is proud to be recognized as a 2026 Axios Atlanta Top Workplace! Here, employees are motivated to do their best work, guided by strong core values of people, service, and integrity, supported by a great benefits package, and are set up to grow and develop their professional careers from day one.

Responsibilities:

• Assertive daily handling of a high volume of claims including the managing of litigation and the recognition of diverse coverage issues
• Works in concert with the Unit Leader to plan and execute investigation, settlement negotiations, or sustain an appropriate denial governed by company guidelines
• Provides appropriate reporting on files to the Unit Leader and/or Supervisor with recommendations on reserving, plan of action, and current evaluation as required
• Collaborates and shares ideas in dynamic, highly specialized working environment
• Acts independently in evaluating claim exposures within assigned dollar authority
• Requires an excellent understanding and skill level of internal and external customer service
• Attends business related functions, such as team meetings, mediations, trials, company events, etc.
• May perform other related tasks as assigned, depending on business need

Qualifications:

• College degree or equivalent industry experience preferred but not required
• Requires a minimum of 7+ years of claim handling practices experience
• Requires strong technical and analytical skills coupled with above average communication abilities
• Adjuster’s licenses required; must be able to obtain and maintain the required Adjuster’s licenses
• Superior customer service orientation and strong work ethic are critical
• Possesses an excellent in-depth, practical working knowledge in area of specialization including policy interpretation, coverage issue identification, statutes and state regulations, litigation management, excellent skills conducting and guiding investigation, adjustments, file documentation, case negotiation and settlement steps and strategies
• Working knowledge of Microsoft Office Products (Outlook, Work and Excel)

RSUI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, amnesty, genetic characteristics or genetic information, pregnancy or childbirth, veteran status, and any other characteristic protected by applicable Federal, state, and local laws

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.