Chief Claim Specialist (Excess Casualty)

RSUI Group, Inc.; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

RSUI Group, Inc. in Atlanta, GA seeks an experienced Chief Claim Specialist for the Excess Casualty unit. Manage Excess/Umbrella/Complex/Major Case claims across product, transportation, premises, environmental and other complex exposures.

The role emphasizes real-time in-person collaboration within a team-focused culture. The position follows RSUI's hybrid schedule, requiring three days per week in the office and active participation in team dynamics.

Qualifications

• College degree preferred or equivalent industry experience required.
• Excellent oral and written communication skills.
• Adjuster's license required or readily obtainable; must maintain license.

Responsibilities

• Handle a designated segment of serious, complex, highly valued claims exposures.
• Collaborate with Unit Leader to plan investigations, settlements, or denials per guidelines.
• Provide reporting on files to Unit Leader or Sr. Management with reserves and action plans.
• Collaborate and share ideas in a dynamic, specialized environment.
• Supervise policy interpretation, coverage issues, statutes, and regulations; guide investigations and settlements.
• Attend business functions such as meetings, mediations, trials, and events.
• Perform other related tasks as assigned.

Skills

Oral and written comms

Interpersonal skills

Leadership

Negotiation

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

RSUI is seeking an experienced and team-oriented Chief Claim Specialist to join our Excess Casualty Claims unit in Atlanta, Georgia! The Chief Claim Specialist effectively manages a caseload of Excess/Umbrella/Complex/Major Case claims in areas including product, transportation, premises, environmental, chemical exposure, construction defect and other complex claims.

Strong working relationships are a key component of RSUI's team-oriented, high-performance culture. Our specialized area of industry focus requires real-time, in-person collaboration that fosters meaningful dialogue and strengthens professional connections. Team meetings, employee events, and other work obligations also often require an in-person presence. This position will work RSUI's hybrid schedule, which requires three days weekly in the office.

RSUI, a Berkshire Hathaway company, is proud to be recognized as a 2026 Axios Atlanta Top Workplace! Here, employees are motivated to do their best work, guided by strong core values of people, service, and integrity, supported by a great benefits package, and are set up to grow and develop their professional careers from day one.

Responsibilities:

• Handles a designated segment of serious, complex, highly valued claims exposures reported to the claims unit
• Works collaboratively with the Unit Leader to plan and execute investigation, settlement negotiations, or sustain an appropriate denial governed by company guidelines
• Provides reporting on files to the Unit Leader and/or Sr. Management, as appropriate, recommending and/or confirming reserves, plan of action, and current evaluation as required
• Collaborates and shares ideas in dynamic, highly specialized working environment
• Exhibits integrity and trust
• In area of specialization, handles policy interpretation, coverage issues, statutes and state regulations, litigation management, conducting and guiding investigations, adjustments, file documentation, case negotiation and settlement and strategies
• Attends business related functions, such as team meetings, mediations, trials, company events, etc.
• May perform other related tasks as assigned, depending on business need

Qualifications:

• College degree preferred, or equivalent industry experience required
• 10 years of claims experience within specific line of business, or specialty experience
• Attorney experience preferred
• Excellent oral and written communication skills required (telephone, email, and interpersonal)
• Adjuster's licensed required or readily obtainable; must be able to maintain required licenses
• Advanced interpersonal skills necessary to effectively communicate with all levels of internal and external company contacts, vendors, customers, etc.
• Possesses an excellent in-depth, working knowledge in area of specialization including policy interpretation, coverage issue identification, statutes and state regulations, litigation management, and possesses excellent skills conducting and guiding investigations, adjustments, file documentation, case negotiation and settlement steps and strategies
• Superior customer service orientation and strong work ethic are critical
• Working knowledge of Microsoft Office Products (Outlook, Word and Excel)

RSUI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, amnesty, genetic characteristics or genetic information, pregnancy or childbirth, veteran status, and any other characteristic protected by applicable Federal, state, and local laws

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.