SQL-Focused Technical Support Specialist (Hybrid)

Relativity; Maryland; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support across a product vertical for a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair and debug software and networked systems, and manage tickets in Salesforce with a focus on timely resolution.

This hybrid role requires strong SQL and Windows experience, exceptional customer service, and the ability to work with colleagues across teams.

Qualifications

• Customer support experience required.
• Proficiency in SQL and Windows platforms.
• Willingness to travel 10% of the time.

Responsibilities

• Create, resolve, and maintain support tickets in Salesforce.
• Diagnose, troubleshoot, repair, and debug software and networked systems.
• Collaborate with senior team members to troubleshoot incidents and escalate as needed.
• Maintain accurate records of activities and interactions.

Skills

Customer support

Client focus

Phone/email support

Troubleshooting

SQL/Windows

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to provide technical support across a product vertical for a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair and debug software and networked systems, and manage tickets in Salesforce with a focus on timely resolution.

This hybrid role requires strong SQL and Windows experience, exceptional customer service, and the ability to work with colleagues across teams.