Sportsbook Supervisor & Customer Experience Lead

Caesars Sportsbook; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Sportsbook in Reno is seeking a retail operations advocate who delivers high level customer service to regulars and novice bettors, helping them feel welcome and informed. As a front-line expert in our betting options, you will answer questions, advise on responsible wagering, and motivate staff to maintain a professional, compliant environment.

The role requires a 21+ age, background check, gaming license eligibility, excellent English, and flexibility for varied shifts, weekends, and

Qualifications

• Must be able to stand for extended periods.
• Must be able to lift, pull or push 25lbs.
• Must be able to write for extended periods.
• Must be able to twist, bend or reach with no significant boundaries.

Responsibilities

• Provide high level customer service to regulars and novice bettors.
• Advise on sports betting options to help informed decisions.
• Ensure a welcoming and professional environment in the sportsbook.
• Motivate, lead, and mentor staff members while maintaining compliance.

Skills

Strong communication skills

Proficient in English (written and Ver

Education

21+ years old

Background check clearance

Gaming license eligibility

Job description

Caesars Sportsbook in Reno is seeking a retail operations advocate who delivers high level customer service to regulars and novice bettors, helping them feel welcome and informed. As a front-line expert in our betting options, you will answer questions, advise on responsible wagering, and motivate staff to maintain a professional, compliant environment.

The role requires a 21+ age, background check, gaming license eligibility, excellent English, and flexibility for varied shifts, weekends, and