Retail Sportsbook Guest Experience Specialist

Caesars Entertainment; Reno (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

Caesars Entertainment is seeking a Sportsbook Ticket Writer to join our Club Cal Neva retail sportsbook in Reno. You will be the face of our operation, delivering high-level customer service to regulars and new bettors while advising on betting options and ensuring responsible wagering.

You will handle cash, follow gaming regulations, and maintain accurate paperwork. A background check and gaming license are required, with nights/weekends possibly included.

Qualifications

• Must have basic computer knowledge (Email, MS Excel, internet).
• Minimum 1 year of cash handling experience in a work setting.
• 21+ years of age or older.
• Able to pass a background check.
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary.
• High level of customer service.
• Strong communication skills, both written and verbal.
• Ability to do simple math.

Responsibilities

• Provide a top tier level of customer service to both regulars and novice bettors.
• Be familiar with betting options and discuss them with customers.
• Advise and answer customer questions to help informed wagering decisions.
• Resolve customer disputes/complaints and elevate to supervisor when needed.
• Be a positive team member and collaborate with leadership and staff.
• Ensure paperwork and documentation comply with company policy and Gaming Control Board standards.
• Other duties as assigned.

Skills

Cash handling

Customer service

Communication

Math

Education

HS Diploma/GED

Tools

MS Excel

Job description

Caesars Entertainment is seeking a Sportsbook Ticket Writer to join our Club Cal Neva retail sportsbook in Reno. You will be the face of our operation, delivering high-level customer service to regulars and new bettors while advising on betting options and ensuring responsible wagering.

You will handle cash, follow gaming regulations, and maintain accurate paperwork. A background check and gaming license are required, with nights/weekends possibly included.