Sportsbook Guest Advisor: Betting Options Expert

Caesars Sportsbook & Casino; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Sportsbook & Casino in Reno operates retail sportsbooks and is looking for a customer-focused team member. You will be the face of our retail operation, delivering a high level of service to both regulars and novice bettors, helping them make informed, responsible wagering decisions.

You will become familiar with our betting options and engage customers in conversations about those options while ensuring compliance with company policies and gaming control board standards.

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Understand and apply all rules and regulations set forth by the company and gaming control board.
• Become familiar with betting options and discuss them with customers.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and leadership.
• Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards.

Skills

Customer service

Regulatory compliance

Product knowledge

Communication

Teamwork

Documentation

Job description

Caesars Sportsbook & Casino in Reno operates retail sportsbooks and is looking for a customer-focused team member. You will be the face of our retail operation, delivering a high level of service to both regulars and novice bettors, helping them make informed, responsible wagering decisions.

You will become familiar with our betting options and engage customers in conversations about those options while ensuring compliance with company policies and gaming control board standards.