Retail Sportsbook Advisor

Caesars Sportsbook & Casino; Sparks (NV); On-site; USD 33,000 - 46,000; Full time

Job summary

Caesars Sportsbook & Casino in Sparks, NV is seeking a customer-focused team member to support our retail sportsbook. You will greet regulars and novices, answer questions about betting options, and help customers wager responsibly in a fast-paced environment.

You will uphold company policies and Gaming Control Board rules, resolve disputes, collaborate with teammates and leadership, and complete all required paperwork to ensure smooth operations.

Qualifications

• Commitment to high level customer service.
• Knowledge of gaming rules and regulations.
• Ability to discuss betting options with customers.
• Ability to work with supervisors and follow policies.

Responsibilities

• Provide top-tier customer service to encourage repeat visits.
• Adhere to company policies and Gaming Control Board rules.
• Learn betting options and discuss them with customers.
• Resolve disputes and escalate when needed.
• Collaborate with team and leadership.
• Complete required paperwork in accordance with policy.
• Other duties as assigned.

Skills

Customer service

Regulatory compliance

Betting options knowledge

Team collaboration

Documentation

Job description

Caesars Sportsbook & Casino in Sparks, NV is seeking a customer-focused team member to support our retail sportsbook. You will greet regulars and novices, answer questions about betting options, and help customers wager responsibly in a fast-paced environment.

You will uphold company policies and Gaming Control Board rules, resolve disputes, collaborate with teammates and leadership, and complete all required paperwork to ensure smooth operations.