Sportsbook Supervisor | Customer-First Lead

Caesars Sportsbook & Casino; Las Vegas (NV); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Caesars Digital operates Caesars Sportsbook & Casino across the national market, delivering a premier betting experience. This role centers on delivering high-level customer service and guiding customers through betting options with responsible gaming in mind.

Candidates should have strong communication, cash handling experience, and the ability to work a flexible schedule. A gaming license and background check are required as part of the hiring process.

Competenze

• High level of customer service and communication is required.
• Minimum 1 year of cash handling experience in a work setting.
• Must be able to pass a background check and obtain a gaming license.
• Ability to work nights, weekends and holidays as needed.
• Proficiency with basic computer tools (email, Excel, internet).

Mansioni

• Provide top-tier customer service to regulars and newcomers.
• Adhere to company rules and Gaming Control Board regulations to avoid penalties.
• Know betting options and discuss them with customers.
• Resolve disputes and escalate when necessary.
• Collaborate with team and leadership; complete paperwork per policy.
• Stand for extended periods and perform additional duties as assigned.

Conoscenze

Customer service

Cash handling

Communication skills

Basic computer knowledge

Mathematical ability

Professional appearance

Compliance awareness

Formazione

High School Diploma or GED

Strumenti

MS Excel

Descrizione del lavoro

Caesars Digital operates Caesars Sportsbook & Casino across the national market, delivering a premier betting experience. This role centers on delivering high-level customer service and guiding customers through betting options with responsible gaming in mind.

Candidates should have strong communication, cash handling experience, and the ability to work a flexible schedule. A gaming license and background check are required as part of the hiring process.