Sportsbook Supervisor: Lead, Mentor & Customer Experience

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Caesars Sportsbook & Casino in Las Vegas is seeking a hospitality-focused supervisor to lead our retail sportsbook team. Reporting to the District Manager, you will deliver a high level of customer service to regular bettors and newcomers while ensuring policy compliance and a welcoming atmosphere.

You will manage operations, control labor costs, mentor staff, and drive promotions. Experience in a sportsbook is preferred.

Qualifications

• Prior work experience in a sports book is highly preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude who shows initiative.
• Committed to delivering a high level of customer service.

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Skills

Strong communication

Professional appearance

Self-starter

Motivate/lead/mentor staff

Job description

Caesars Sportsbook & Casino in Las Vegas is seeking a hospitality-focused supervisor to lead our retail sportsbook team. Reporting to the District Manager, you will deliver a high level of customer service to regular bettors and newcomers while ensuring policy compliance and a welcoming atmosphere.

You will manage operations, control labor costs, mentor staff, and drive promotions. Experience in a sportsbook is preferred.