Sportsbook Supervisor - Lead Customer Experience & Team

Caesars Entertainment; West Wendover (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Caesars Entertainment, Wendover Nugget, is seeking a Sportsbook Supervisor to oversee the retail sportsbook operations in Wendover, NV. You will be the face of our sportsbook, delivering high-level customer service and expert guidance on betting options.

Reporting to the District Manager, you will manage staff, promote profitable initiatives, and ensure compliance with all rules while maintaining professional standards and appearance in a fast-paced environment.

Qualifications

• Experience in sportsbook or retail leadership is preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter with initiative and accountability.
• Committed to delivering high-level customer service.

Responsibilities

• Maximize profitability of the sports book by informing leadership of operational data.
• Control labor costs and inventory management to optimize expenses.
• Lead regular meetings with sports book leadership to drive strategic initiatives.
• Mentor staff to improve ticket writing and service quality.
• Motivate staff to deliver exceptional customer service to both regulars and new bettors.
• Handle escalated customer complaints and issues as needed.
• Ensure staff compliance with company policies and state gaming regulations.

Skills

Leadership

Staff Mentoring

Customer Service

Communication

Operational Awareness

Job description

Caesars Entertainment, Wendover Nugget, is seeking a Sportsbook Supervisor to oversee the retail sportsbook operations in Wendover, NV. You will be the face of our sportsbook, delivering high-level customer service and expert guidance on betting options.

Reporting to the District Manager, you will manage staff, promote profitable initiatives, and ensure compliance with all rules while maintaining professional standards and appearance in a fast-paced environment.