Sportsbook Operations Supervisor – Lead, Advise & Service

Caesars Sportsbook; Las Vegas (NV); On-site; USD 55,000 - 90,000; Full time

Job summary

Caesars Sportsbook in Las Vegas seeks a customer-focused leader to staff our retail sportsbook. You will serve as the face of the operation, delivering top-tier customer service to both regulars and new bettors, and help guide informed wagering decisions with clear, compliant guidance.

Flexibility to work varied shifts, weekends and holidays is required, along with a strong commitment to responsible gaming and professional presentation.

Qualifications

• Must be 21 years of age or older.
• Be able to pass a background check.
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
• Obtain an Employer Identification Number (EIN)
• Ability to motivate, lead, and mentor staff members
• Strong communicationskills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative

Responsibilities

• Be the face of our retail operation, delivering exceptional customer service to both regulars and novice bettors.
• Advise customers on betting options and answer questions to help informed wagering decisions.
• Promote responsible gambling and ensure compliance with Gaming Control Board requirements.

Skills

Customer service

Communication

Leadership

English proficiency

Job description

Caesars Sportsbook in Las Vegas seeks a customer-focused leader to staff our retail sportsbook. You will serve as the face of the operation, delivering top-tier customer service to both regulars and new bettors, and help guide informed wagering decisions with clear, compliant guidance.

Flexibility to work varied shifts, weekends and holidays is required, along with a strong commitment to responsible gaming and professional presentation.