Sportsbook Operations Manager

Caesars Entertainment Corp; Danville (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

Caesars Entertainment Corp. seeks a Sports Book Manager to oversee daily operations, lead a team, and ensure compliance with all regulations. The role requires staff development, budgeting support, and mentoring to deliver high-quality customer service to both regulars and novice bettors.

Responsibilities include answering customer questions on betting options, managing labor costs, and handling escalated issues while maintaining a smoke-affected environment and regulatory adherence.

Qualifications

• Motivate, lead, and mentor staff.
• Strong written and verbal communication.
• Professional appearance and demeanor.
• Self-starter with initiative.
• Commitment to high customer service.
• Ability to stand for extended periods.
• Ability to lift/push 25 lbs.
• No significant physical boundaries.
• Eligibility to obtain VA Lottery License.

Responsibilities

• Oversee management and efficient operations of the Sports Book department.
• Ensure compliance with company, departmental, Lottery and federal regulations.
• Develop and train staff; assist in budgeting.
• Lead staff through example and coaching; delegate tasks.
• Provide exceptional customer service to regulars and new bettors.
• Advise customers on betting options and responsible wagering.

Skills

Leadership

Communication

Customer service

Mentoring

Job description

Caesars Entertainment Corp. seeks a Sports Book Manager to oversee daily operations, lead a team, and ensure compliance with all regulations. The role requires staff development, budgeting support, and mentoring to deliver high-quality customer service to both regulars and novice bettors.

Responsibilities include answering customer questions on betting options, managing labor costs, and handling escalated issues while maintaining a smoke-affected environment and regulatory adherence.