Sportsbook Operations Lead

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 45,000 - 70,000; Full time

Job summary

Caesars Sportsbook & Casino in Las Vegas is seeking a Retail Sportsbook Supervisor to join our growing team. You will be the face of our retail operation, delivering high-level customer service to both regulars and novice bettors, and you will advise on sports wagering options to help customers make informed decisions.

Reporting to the District Manager, you will lead staff, manage labor costs, and ensure compliance with gaming regulations.

Qualifications

• Experience in retail sportsbook or gaming preferred.
• Strong communication and leadership abilities.
• Commitment to customer service excellence.

Responsibilities

• Help the Book Manager maximize profitability of the sportsbook.
• Control labor costs and inventory management.
• Hold regular meetings to develop strategic initiatives.
• Mentor employees to improve ticket writing.
• Motivate staff to deliver excellent service to regulars and novice bettors.
• Handle escalated customer complaints/issues.
• Ensure staff follow company and state gaming regulations.

Skills

Leadership

Customer service

Communication skills

Public interaction

Job description

Caesars Sportsbook & Casino in Las Vegas is seeking a Retail Sportsbook Supervisor to join our growing team. You will be the face of our retail operation, delivering high-level customer service to both regulars and novice bettors, and you will advise on sports wagering options to help customers make informed decisions.

Reporting to the District Manager, you will lead staff, manage labor costs, and ensure compliance with gaming regulations.