Sportsbook Operations Manager

Caesars Entertainment Corporation; Danville (VA); Presencial; USD 70.000 - 80.000; Jornada completa

Descripción de la vacante

Caesars Entertainment Corporation is seeking a Sports Book Manager in Virginia to oversee daily operations, ensure compliance with all policies and state regulations, and lead staff development. You will advise customers on betting options, manage labor costs, and mentor ticket writers to maintain exceptional service levels.

The role emphasizes leadership, strong communication, and a focus on responsible wagering.

Formación

• Ability to motivate, lead, and mentor staff members.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude who shows initiative.
• Committed to delivering a high level of customer service.
• Ability to obtain a VA Lottery License.

Responsabilidades

• Responsible for the management and efficient operations of the Sports Book department.
• Ensures compliance with all company and departmental policies and procedures including Lottery and federal regulations.
• Responsible for the development and training of staff.
• Assists in developing and meeting departmental budget.
• Contributes to the selection, training and appraisal of staff.
• Provides leadership to others through example and sharing of knowledge and skill.
• Organizes and delegates assignments as assigned.
• Role models the Service Standards interacting positively through relationships with customers and co-workers.
• By providing a high level of customer service, you will ensure everyone is made to feel welcome
• As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
• Investigate and resolve customer complaints and issues.

Conocimientos

Staff leadership

Communication skills

Professional appearance

Self-starter

Customer service

Lottery license eligibility

Descripción del empleo

Caesars Entertainment Corporation is seeking a Sports Book Manager in Virginia to oversee daily operations, ensure compliance with all policies and state regulations, and lead staff development. You will advise customers on betting options, manage labor costs, and mentor ticket writers to maintain exceptional service levels.

The role emphasizes leadership, strong communication, and a focus on responsible wagering.