Sportsbook Operations Supervisor

Caesars Sportsbook & Casino; Bossier City (LA); Sur place; USD 45 000 - 75 000; Plein temps

Résumé du poste

Caesars Sportsbook & Casino in the United States is seeking a Sportsbook Supervisor to deliver excellent customer service to bettors in the sportsbook area. You will guide guests through wagering options, explain bet types, and ensure accurate cash handling while maintaining compliance with regulatory requirements.

The role requires supervisory experience, strong English communication, and the ability to manage wagering operations, betting limits, and daily banking tasks in a fast-paced casino

Qualifications

• Sports enthusiasm and guest-facing service mindset.
• Strong interpersonal and written/verbal English communication.
• Ability to analyze basic financial information and explain wagering to guests.
• Experience in budgeting or departmental planning is a plus.
• Prior supervisory experience is preferred.
• Must be able to obtain an MS gaming license.
• Education in finance/business is preferred; minimum high school diploma required.

Responsabilités

• Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
• Accurately maintains bank.
• Verifies winning tickets.
• Handles and resolves customer concerns and questions.
• Explains wagering information when needed.
• Maintains and updates betting boards or televisions for customers to view.
• Meets attendance guidelines and adheres to policies.
• Supervises wagering policies of the Race & Sportsbook; ensures compliance with rules.
• Oversees staff and coaches personnel in Sportsbook operations.
• Ensures betting limits are followed and responsiveness to regulatory actions.
• Practices AML and Title 31 procedures; tracks compliance.
• Ensures facilities and equipment are available and functioning.

Connaissances

Sports enthusiast

Interpersonal & communication

English proficiency

Financial statement analysis

Explain wagering to guests

Budget planning

Organizational skills

MS gaming license

Supervisory experience

College education in Financial/Bus

High school diploma or equivalent

Formation

College education with Financial or Business background preferred

High school diploma or equivalent required

Description du poste

Caesars Sportsbook & Casino in the United States is seeking a Sportsbook Supervisor to deliver excellent customer service to bettors in the sportsbook area. You will guide guests through wagering options, explain bet types, and ensure accurate cash handling while maintaining compliance with regulatory requirements.

The role requires supervisory experience, strong English communication, and the ability to manage wagering operations, betting limits, and daily banking tasks in a fast-paced casino