Sportsbook Operations Lead - Guest Service & Compliance

Caesars Entertainment Corp; Danville (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Caesars Entertainment Corp. is seeking a sportsbook supervisor to oversee daily operations and guest service in our sportsbook. You will supervise ticket writers, ensure accurate bets and payouts, and maintain records while adhering to gaming laws and AML protocols. The role requires leadership, strong communication, and flexibility to work nights and weekends.

You will support promotions, monitor operations, and contribute ideas to enhance guest experiences at Caesars venues.

Qualifications

• 2+ years of sportsbook operations or similar role in gaming.
• Must be able to use a computer and relevant software for job tasks.
• Proven ability to lead, train, and motivate a team in a fast-paced environment.
• Strong communication and problem-solving skills with focus on guest service.
• Ability to handle transactions and maintain records with accuracy.
• Solid understanding of sports betting types, odds, and sportsbook tech.
• Familiarity with gaming regulations and compliance requirements.
• Willingness to work a flexible schedule including nights, weekends, holidays.
• Must understand and adhere to VA Lottery compliance requirements.
• Must be able to obtain a VA Lottery License.

Responsibilities

• Oversee day-to-day sportsbook activities and guest service quality.
• Supervise, train, and mentor ticket writers for policy adherence and service.
• Resolve guest issues promptly and professionally, maintaining a positive experience.
• Ensure operations comply with regulatory and company policies (gaming laws, AML).
• Monitor ticket-writing accuracy for bets, payouts, and records.
• Assist with daily reporting, handle financial transactions, and maintain bet/payout records.
• Help create/manage team schedules for peak/off-peak coverage.
• Support promotions, events, and marketing initiatives to drive growth.
• Provide feedback to management for operational improvements.

Skills

Leadership

Customer service

Problem solving

Communication

Transactions handling

Sports betting knowledge

Regulatory compliance

Flexible schedule

VA Lottery compliance

Tools

Computer software

Job description

Caesars Entertainment Corp. is seeking a sportsbook supervisor to oversee daily operations and guest service in our sportsbook. You will supervise ticket writers, ensure accurate bets and payouts, and maintain records while adhering to gaming laws and AML protocols. The role requires leadership, strong communication, and flexibility to work nights and weekends.

You will support promotions, monitor operations, and contribute ideas to enhance guest experiences at Caesars venues.