Regional Sportsbook Manager

Caesars Sportsbook & Casino; Columbus (OH); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Caesars Digital, part of Caesars Entertainment, is seeking a Sportsbook Manager responsible for a defined region. You will lead staffing, train teams, ensure quality across the region, and drive sales and profitability.

You will supervise operations, manage costs, mentor staff, and ensure compliance with state gaming rules while delivering exceptional customer service to both regular bettors and newcomers.

Qualifications

• Prior work experience in a sports book is highly preferred.
• Ability to motivate, lead, and mentor staff members
• Effective communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering an elevated level of customer service

Responsabilités

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Connaissances

Staff leadership

Communication

Customer service

Description du poste

Caesars Digital, part of Caesars Entertainment, is seeking a Sportsbook Manager responsible for a defined region. You will lead staffing, train teams, ensure quality across the region, and drive sales and profitability.

You will supervise operations, manage costs, mentor staff, and ensure compliance with state gaming rules while delivering exceptional customer service to both regular bettors and newcomers.