Sportsbook Operations Lead

Caesars Entertainment Corporation; Danville (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Caesars Entertainment is seeking a sportsbook operations supervisor to oversee day-to-day sportsbook activities and guest service at our Virginia location. You will supervise ticket writers, resolve guest issues, and ensure compliance with gaming laws and AML protocols.

Ideal candidates have 2+ years in sportsbook ops, strong leadership and communication skills, and a solid understanding of sports betting types and odds. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• 2+ years in sportsbook operations or a similar role within the gaming industry.
• Ability to use a computer and relevant software for job tasks.
• Proven ability to lead, train, and motivate a team.
• Strong communication and problem-solving skills for guest service.
• Knowledge of sports betting types, odds, and sportsbook technology.
• Familiarity with gaming regulations and compliance requirements.
• Willingness to work a flexible schedule, including nights, weekends and holidays.

Responsibilities

• Oversee day-to-day sportsbook operations and guest service levels.
• Supervise, train, and mentor sportsbook ticket writers.
• Address and resolve guest issues or disputes promptly and professionally.
• Ensure compliance with regulatory and company policies, including gaming laws and AML.
• Monitor ticket-writing for accuracy in bets, payouts, and records.
• Assist with daily reporting and handling financial transactions.
• Help create and manage team schedules for peak and off-peak hours.
• Support promotional activities and marketing initiatives to drive growth.
• Provide feedback to management for operational improvements.

Skills

Team leadership

Customer service

Regulatory compliance

Problem solving

Cash handling

Computer skills

Tools

Sportsbook software

Job description

Caesars Entertainment is seeking a sportsbook operations supervisor to oversee day-to-day sportsbook activities and guest service at our Virginia location. You will supervise ticket writers, resolve guest issues, and ensure compliance with gaming laws and AML protocols.

Ideal candidates have 2+ years in sportsbook ops, strong leadership and communication skills, and a solid understanding of sports betting types and odds. Flexibility to work nights, weekends, and holidays is required.