Sportsbook Operations Lead — Guest Experience

Caesars Entertainment Corporation; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a Sportsbook Supervisor for Planet Hollywood in Las Vegas. This full-time, on-site role reports to the District Manager and leads a team to deliver exceptional customer service to both regulars and novice bettors, while ensuring responsible wagering.

You will manage costs, mentor staff, run regular meetings, and enforce state gaming regulations to maximize sportsbook profitability.

Qualifications

• Must be 21 years of age or older.
• Be able to pass a background check.
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary.
• Proficient in English verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board.
• Obtain an Employer Identification Number (EIN).
• Ability to motivate, lead, and mentor staff members.
• Strong communications skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude who shows initiative.

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book.
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control.
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book.
• Mentor employees to help them become better ticket writers.
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors.
• Handle escalated customer complaints/issues as needed.
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations.

Skills

Customer service

Leadership

Communication skills

Team management

English proficiency

Tools

POS systems

Scheduling software

Job description

Caesars Entertainment Corporation is seeking a Sportsbook Supervisor for Planet Hollywood in Las Vegas. This full-time, on-site role reports to the District Manager and leads a team to deliver exceptional customer service to both regulars and novice bettors, while ensuring responsible wagering.

You will manage costs, mentor staff, run regular meetings, and enforce state gaming regulations to maximize sportsbook profitability.