Sportsbook Operations Lead: Guest Experience & Compliance

Caesars Entertainment; Elgin (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Caesars Entertainment is seeking a Sportsbook Supervisor to oversee daily sportsbook operations and guest service at our Elgin, IL location. You will supervise ticket writers, mentor staff, and ensure accurate bets, payouts, and records while maintaining a high level of guest satisfaction.

The role requires strong leadership, regulatory knowledge, and the ability to manage schedules, assist with reporting, and support marketing initiatives.

Qualifications

• Experience supervising staff in a gaming or sportsbook environment is preferred.
• Ability to train, mentor, and evaluate ticket writers and guest-facing staff.
• Strong customer service mindset with proactive problem-solving skills.
• Knowledge of gaming regulations and AML controls is desirable.

Responsibilities

• Oversee day-to-day sportsbook operations and guest service levels.
• Supervise, train, and mentor sportsbook ticket writers.
• Address and resolve guest issues and disputes promptly and professionally.
• Ensure compliance with gaming laws and company policies.
• Monitor accuracy of bets, payouts, and record-keeping.
• Assist with daily reporting and handle financial transactions.
• Help manage team schedules for peak/off-peak coverage.
• Support promotions and events to drive business growth.
• Provide feedback to management on operations improvements.

Skills

Supervision

Guest service

Training & mentoring

Regulatory compliance

Scheduling

Financial transactions

Job description

Caesars Entertainment is seeking a Sportsbook Supervisor to oversee daily sportsbook operations and guest service at our Elgin, IL location. You will supervise ticket writers, mentor staff, and ensure accurate bets, payouts, and records while maintaining a high level of guest satisfaction.

The role requires strong leadership, regulatory knowledge, and the ability to manage schedules, assist with reporting, and support marketing initiatives.