Sportsbook Operations Lead

Caesars Sportsbook & Casino; Elgin (IL); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, Life & DI

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Descripción de la vacante

Caesars Sportsbook & Casino in Elgin, IL seeks a supervisor to lead day-to-day sportsbook operations and ensure guest satisfaction. You will train ticket writers, resolve guest issues, and ensure compliance with gaming laws and company policies.

Ideal candidates have sportsbook or gaming experience, strong math and customer-service skills, and the ability to work nights or holidays. The role requires English proficiency and the ability to lift up to 25 lbs.

Formación

• Must be 21 years of age or older.
• Must obtain and maintain an active Illinois Gaming License.
• Prior sportsbook operations or gaming industry experience preferred.
• Must perform basic math and pass a math assessment.
• Excellent guest service and communication skills.
• Willing to work nights, weekends and holidays.
• Must read, write and speak English.
• Must lift up to 25 lbs and stand/walk for extended periods.

Responsabilidades

• Oversee day-to-day sportsbook activities and ensure guest service is top-notch.
• Supervise, train, and mentor sportsbook ticket writers to follow policies.
• Resolve guest issues or disputes promptly while maintaining a positive experience.
• Ensure compliance with gaming laws and company policies.
• Monitor ticket-writing accuracy for bets, payouts and records.

Conocimientos

Team leadership

Guest service

Communication

Problem solving

Mathematical skills

Herramientas

Computer proficiency

Descripción del empleo

Caesars Sportsbook & Casino in Elgin, IL seeks a supervisor to lead day-to-day sportsbook operations and ensure guest satisfaction. You will train ticket writers, resolve guest issues, and ensure compliance with gaming laws and company policies.

Ideal candidates have sportsbook or gaming experience, strong math and customer-service skills, and the ability to work nights or holidays. The role requires English proficiency and the ability to lift up to 25 lbs.