Sportsbook Experience Advisor

Caesars Entertainment Corp; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment Corp operates a retail sportsbook environment where you will be the face of the store, delivering high-level customer service to both regulars and novices. You will answer questions about betting options and help customers make informed, responsible wagering decisions while complying with all rules and gaming regulations.

You will collaborate with the team to resolve disputes, uphold documentation standards, and maintain a welcoming atmosphere for every guest.

Qualifications

• Experience delivering excellent customer service.
• Ability to adhere to company and gaming control board rules.
• Familiar with betting options and able to engage customers.
• Team player with ability to collaborate with leadership.
• Ability to stand for extended periods and meet age requirements.

Responsibilities

• Provide top-tier customer service that encourages repeat visits.
• Adhere to all company and gaming control board rules and regulations.
• Become familiar with betting options and discuss them with customers.
• Resolve customer disputes and escalate when needed to a supervisor.
• Be a positive team member and collaborate with colleagues and leadership.
• Ensure paperwork and documentation comply with policy and gaming standards.

Skills

Customer service

Communication

Betting options knowledge

Teamwork

Job description

Caesars Entertainment Corp operates a retail sportsbook environment where you will be the face of the store, delivering high-level customer service to both regulars and novices. You will answer questions about betting options and help customers make informed, responsible wagering decisions while complying with all rules and gaming regulations.

You will collaborate with the team to resolve disputes, uphold documentation standards, and maintain a welcoming atmosphere for every guest.