Retail Sportsbook Advisor

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Caesars Digital is seeking a customer-focused associate for our Las Vegas retail sportsbook. You will greet guests, deliver top-tier service, explain betting options, and help customers make informed, responsible wagers while following company policies and gaming regulations.

You will work as part of a team, handle required paperwork, resolve issues with supervisors when needed, and contribute to a welcoming, high-standards environment across shifts, ensuring every guest feels valued.

Qualifications

• Provide top-tier customer service to a diverse customer base.
• Comply with company and gaming-control board rules and policies.
• Familiarity with betting options and ability to discuss them with customers.
• Resolve disputes and escalate when needed.
• Collaborate effectively with team and leadership.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Other duties as assigned

Skills

Customer service

Communication

Team collaboration

Regulatory compliance

Job description

Caesars Digital is seeking a customer-focused associate for our Las Vegas retail sportsbook. You will greet guests, deliver top-tier service, explain betting options, and help customers make informed, responsible wagers while following company policies and gaming regulations.

You will work as part of a team, handle required paperwork, resolve issues with supervisors when needed, and contribute to a welcoming, high-standards environment across shifts, ensuring every guest feels valued.