Retail Sportsbook Concierge

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Sportsbook & Casino in Las Vegas is seeking an engaging Retail Sportsbook Associate to greet customers, answer questions, and guide them through betting options with responsible guidance. You will be the face of our retail operation, delivering a high level of service to regulars and first-time bettors alike.

Work with the team and supervisors to ensure paperwork and gaming regulations are followed, resolve disputes, and maintain a welcoming atmosphere as you help guests enjoy betting

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Adhere to all rules and regulations set forth by the company and gaming control board.
• Familiarity with betting options and ability to discuss them with customers.
• Resolve customer disputes/complaints and elevate to direct supervisor when needed.
• Collaborate with team members and leadership to ensure smooth operations.
• Complete paperwork/documentation according to company policy and gaming control board standards.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards

Skills

Customer service

Regulatory compliance

Communication

Teamwork

Job description

Caesars Sportsbook & Casino in Las Vegas is seeking an engaging Retail Sportsbook Associate to greet customers, answer questions, and guide them through betting options with responsible guidance. You will be the face of our retail operation, delivering a high level of service to regulars and first-time bettors alike.

Work with the team and supervisors to ensure paperwork and gaming regulations are followed, resolve disputes, and maintain a welcoming atmosphere as you help guests enjoy betting