Retail Sportsbook Advisor — Expert Bet Guidance

Caesars Sportsbook & Casino; Stateline (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Sportsbook & Casino is seeking a personable retail sportsbook associate to greet regulars and novice bettors, provide outstanding customer service, and explain betting options while promoting responsible wagering. You will also ensure adherence to rules and gaming regulations, resolve disputes, and work closely with the team to maintain smooth daily operations at the retail sportsbook.

This role requires strong communication, a proactive approach to customer interactions, and a

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy.
• and gaming control board standards Other duties as assigned

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy.

Skills

Customer service

Regulatory compliance

Sports betting knowledge

Dispute resolution

Team collaboration

Job description

Caesars Sportsbook & Casino is seeking a personable retail sportsbook associate to greet regulars and novice bettors, provide outstanding customer service, and explain betting options while promoting responsible wagering. You will also ensure adherence to rules and gaming regulations, resolve disputes, and work closely with the team to maintain smooth daily operations at the retail sportsbook.

This role requires strong communication, a proactive approach to customer interactions, and a