Retail Sportsbook Guest Advisor

Caesars Sportsbook & Casino

Atlantic City (NJ)

On-site

USD 18,000 - 26,000

Full time

4 days ago

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Job summary

Caesars Sportsbook & Casino is seeking a Retail Sportsbook Ticket Writer to deliver exceptional customer service to in-person guests. You will advise on betting options, handle cash transactions, and ensure compliance with company policies and gaming regulations.

The role emphasizes a friendly, professional demeanor, ability to work varied shifts, and basic computer proficiency. Prior sportsbook experience is a plus, and a gaming license is required.

Qualifications

High level of customer service required.
Ability to perform basic math.
Must pass drug screen, background check, and obtain a gaming license.

Responsibilities

Provide a high level of customer service to sportsbook customers.
Adhere to company and regulatory rules.
Answer customer questions promptly and accurately.
Deescalate disputes and escalate when needed.
Promote betting options and assist guests.

Skills

Customer service

Cash handling

Communication skills

Basic computer skills

Math skills

Education

High School Diploma or GED

Tools

MS Excel

Job description

The role emphasizes a friendly, professional demeanor, ability to work varied shifts, and basic computer proficiency. Prior sportsbook experience is a plus, and a gaming license is required.

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