Specialty Site Manager-ACCS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical

Dental

Vision

Employee assistance program

Job summary

Behavioral Health Network, Inc. invites applicants for a Specialty Site Manager to lead a residential program within our ACCS team in Massachusetts.

This role combines clinical leadership, staff supervision, and operational oversight to deliver person-centered care. The ideal candidate holds a Master’s in Social Work, is eligible for licensure within two years, and demonstrates strong communication, leadership, and collaboration with LPHA and other providers.

Qualifications

• Master's degree in Social Work or related field.
• Licensure eligibility within two years.
• Strong communication and leadership abilities.
• Experience supervising staff in a behavioral health setting.

Responsibilities

• Oversee operation of the assigned residential component.
• Hire, train, supervise, and evaluate program staff.
• Oversee clinical operations including treatment planning.
• Ensure regulatory compliance with BSAS, HUD, DPH, and DMH.
• Manage program budget and capacity.
• Coordinate referrals, admissions, and discharges.
• Liaise with LPHA or care coordinators to plan services.
• Coordinate day-to-day residence upkeep and meals.
• Monitor medications and assist with appointments.
• Provide transportation as needed.
• Respond to clinical emergencies.
• Participate in on-call rotations.
• Complete MAP, CPR, and First Aid within six months.

Skills

Leadership

Staff supervision

Communication

Budget management

Education

Master's degree in Social Work

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Specialty Site Manager to lead a residential program within our Adult Community Clinical Supports (ACCS) team.

What We Offer

• Leadership Opportunity - Oversee the day-to-day operations of a residential program, combining clinical leadership, staff supervision, and operational management.
• Meaningful Impact - Guide a team delivering person-centered, recovery-oriented care to individuals with mental health and substance use needs.
• Collaborative Environment - Work closely with LPHAs, medical care coordinators, and other licensed practitioners to shape individualized treatment planning.
• Supportive Team Culture - Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Career Growth - Build toward licensure with support for eligibility requirements within two years of hire.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Oversee the operation of the assigned residential component, consistent with BHN's administrative, programmatic, and clinical policies.
• Hire, train, supervise, and evaluate program staff, ensuring required competencies are maintained.
• Oversee clinical operations, including behavioral and rehabilitative treatment planning for individuals with mental health and substance use issues.
• Operate the program efficiently and effectively, ensuring compliance with BSAS, HUD, DPH, and DMH regulatory requirements.
• Ensure reconciliation of the program's operational budget and maintain maximum program capacity.
• Facilitate transitions for referrals, admissions, and discharges.
• Collaborate with the assigned LPHA or medical care coordinator to plan, implement, and continuously evaluate rehabilitative and support services through assessments, treatment planning, and peer support development.
• Serve as liaison among departments and outside agencies to facilitate continuity of care.
• Ensure day-to-day upkeep of the residence, including coordination of chores, meal planning, and household maintenance.
• Monitor medications, refills, documentation, disposal, and safe storage, and assist individuals with attending appointments.
• Provide transportation to individuals served as needed, including use of a personal or program vehicle.
• Deliver rapid response to clinical or medical emergencies, including symptom management and de-escalation strategies.
• Participate in administrative on-call through the emergency on-call system.
• Complete MAP, CPR, and First Aid certifications within six months of hire.

Who You Are

• Master's degree in Social Work or a related human services field required.
• Licensure eligibility within two years of hire required.
• Strong verbal and written communication skills, with the ability to build person-centered, strength-based relationships with individuals served.
• Demonstrated leadership and supervisory experience, with the ability to manage staff, resolve conflict, and support a collaborative team environment.
• Comfortable working in a fast-paced residential setting with frequent interaction with individuals served, staff, and outside agencies.

We Hire for HEART

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your leadership and clinical expertise to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Salary Range

$70,000-$90,000