Program Director- (A-CCS)

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Supportive Team Culture

Stability & Opportunity

Comprehensive Benefits

Certified Great Place to Work

Job summary

Behavioral Health Network, Inc. in Western Massachusetts is seeking a Program Director to lead the (A-CCS) team, delivering clinical supervision and overseeing program operations.

You will triage workflows, supervise staff and interns, ensure quality documentation, and collaborate with crisis and inpatient providers. Eligible candidates hold a Master’s in Social Work and LICSW or equivalent, with crisis services experience; BHN offers a strong benefits package and a values-driven culture.

Qualifications

• Master's degree in Social Work or equivalent.
• Independent clinical licensure (LICSW or comparable) required.
• Experience with behavioral health treatments required.
• Crisis-services or inpatient behavioral health experience preferred.
• Strong assessment and risk-management skills.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide direct clinical, supervisory, and consultative services.
• Triage site workflow and support census capacity.
• Complete comprehensive assessments including risk and social functioning.
• Oversee treatment and aftercare planning; ensure referrals as needed.
• Lead daily/weekly case rounds on treatment planning.
• Ensure timely clinical documentation and discharge summaries.
• Consult with BHN Crisis, emergency departments, and inpatient settings.
• Participate in hiring, onboarding, and staff development.
• Collect and analyze program data to improve operations.
• Provide on-call coverage as part of the management rotation.

Skills

Team management

Communication

Planning

Organization

Critical thinking

Decision making

Education

Master's degree in Social Work

LICSW licensure or equivalent

Job description

• Pay or shift range: $70,000 USD to $100,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director to join our (A-CCS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide direct clinical, supervisory, and consultative services to individuals served, families, staff, and community providers.
• Deliver high-quality community-based care while triaging site workflow and supporting the program's ability to maintain census at capacity.
• Complete comprehensive assessments, including risk assessment, diagnosis, mental status, and social functioning, in collaboration with providers and significant supports.
• Oversee treatment and aftercare planning, determine appropriate referrals, and implement the least restrictive clinical response.
• Lead daily and weekly case rounds focused on treatment planning and disposition with program staff and collateral providers.
• Ensure clear, timely clinical documentation and approve discharge plans and discharge summaries.
• Consult with BHN Crisis, emergency departments, inpatient settings, and other providers regarding referrals and treatment planning.
• Participate in hiring, onboarding, training, supervision, performance management, and professional development for staff and interns.
• Collect, manage, and analyze program data to advance operational goals while maintaining a clean, safe, and organized treatment environment.
• Provide program on-call coverage as part of the management team rotation.

Who You Are:

• Master's degree in Social Work or an equivalent clinical program required.
• Independent clinical licensure, such as LICSW or a comparable clinical license, required.
• Experience using a variety of treatment approaches with individuals experiencing behavioral health challenges required.
• Crisis-services or inpatient behavioral health experience preferred.
• Ability to independently assess and manage complex clinical situations and high-risk needs.
• Strong interviewing and assessment skills, including mental status examinations and risk assessments.
• Excellent planning, organization, critical thinking, decision-making, and team-management skills.
• Excellent verbal and written communication skills, with the ability to build rapport with individuals served, families, and service providers.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values- Humanity, Empowerment, Accountability, Respect, and Teamwork- guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary Range: $70,000-$100,000

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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