Program Director-CSP

Behavioral Health Network, Inc (BHN); Worcester (MA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Meaningful leadership role

Broad community impact

Hybrid schedule (2–3 days in office)

Comprehensive benefits

Job summary

Behavioral Health Network (BHN) seeks a Program Director to oversee CSP, BHJI, RSN, and DMH Mobile Outreach. Lead outreach, care management, and budget planning to meet contractual goals while advancing community health and safety.

The role emphasizes staff supervision, clinical quality, and collaboration across funding sources. Hybrid schedule with 2–3 days in the office supports BALANCE and impact in Western Massachusetts communities.

Qualifications

• Master's degree in Psychology, Social Work, Mental Health Counseling, Substance Abuse Counseling, or a related field required.
• Clinical license preferred (Licensed Psychologist, LICSW, LCSW, LMHC, LADC).
• Minimum of 2 years of management experience required.
• Minimum of 2 years of experience working with justice-involved individuals and justice entities required.
• Valid driver's license and reliable, registered/inspected vehicle available for all working hours.

Responsibilities

• Ensure all contract requirements are met and maintain effective communication with funding sources and stakeholders
• Develop, implement, and monitor the annual budget, ensuring financial and productivity goals are met
• Drive program growth by generating referrals and expanding services to individuals served
• Oversee staffing needs, recruitment, training, and credentialing in collaboration with senior management
• Ensure clinical quality across programs and provide high-quality supervision to direct reports
• Evaluate staff performance and implement fidelity and outcomes measures
• Respond to and mediate client, staff, or provider complaints
• Ensure effective coordination of services with internal and external providers
• Ensure program and staff compliance with regulatory and community standards of care
• Provide direct services to individuals served in the community, inpatient settings, and correctional facilities as needed

Skills

Leadership

Staffing

Recruitment

Budgeting

Training

Credentialing

Education

Master's degree in Psychology, Social Work, Mental Health Counseling, Substance Abuse Counseling, or a related field

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director to join our Community Support Program (CSP), Behavioral Health for Justice Involvement (BHJI), Recovery Support and Navigation (RSN), and DMH Mobile Outreach team, and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Meaningful Leadership Role – Oversee intensive outreach and care management programs supporting adults with behavioral health issues, substance use issues, and justice involvement


• Broad Community Impact – Help improve health outcomes, increase community tenure, reduce hospital admissions and recidivism, and decrease fatal overdoses


• Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork


• Professional Growth – Lead recruitment, training, and quality improvement initiatives across multiple programs


• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more


• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience


• Hybrid Schedule – Work in the office 2–3 days per week

What You Will Do

• Ensure all contract requirements are met and maintain effective communication with funding sources and stakeholders


• Develop, implement, and monitor the annual budget, ensuring financial and productivity goals are met


• Drive program growth by generating referrals and expanding services to individuals served


• Oversee staffing needs, recruitment, training, and credentialing in collaboration with senior management


• Ensure clinical quality across programs and provide high-quality supervision to direct reports


• Evaluate staff performance and implement fidelity and outcomes measures


• Respond to and mediate client, staff, or provider complaints


• Ensure effective coordination of services with internal and external providers


• Ensure program and staff compliance with regulatory and community standards of care


• Provide direct services to individuals served in the community, inpatient settings, and correctional facilities as needed

Who You Are

• Master's degree in Psychology, Social Work, Mental Health Counseling, Substance Abuse Counseling, or a related field required


• Clinical license preferred (Licensed Psychologist, LICSW, LCSW, LMHC, LADC)


• Minimum of 2 years of management experience required


• Minimum of 2 years of experience working with justice-involved individuals and justice entities required


• Valid driver's license and reliable, registered/inspected vehicle available for all working hours

Supervisory Responsibility: Yes

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your leadership skills to a mission-driven organization where your work truly matters, we'd love to hear from you.

Salary Range: $70,000-$100,000/yr